Effective Date: 25/02/2025
Company: RawPep
Email: info@rawpep.in
Website: www.rawpep.in
1. Cancellation Policy
Before Project Start:
If you cancel your order within 48 hours of payment and the project has not yet started, you are eligible for a full refund.
After Project Has Started:
If any work has already begun (research, planning, design, or development), cancellation will incur charges for the work completed. The remaining amount will be refunded within 7–10 business days.
For Ongoing or Monthly Services:
Cancellations for recurring services (like marketing or support retainers) must be requested at least 7 days before the next billing cycle.
If cancelled mid-month, the service will continue until the end of the billing period. Partial refunds will not be issued.
2. Refund Policy
Eligible for Refunds:
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Project cancelled within 48 hours of payment and not yet started
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Deliverables significantly outside the agreed scope, with no resolution after multiple attempts
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Technical failure caused by RawPep
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Duplicate or mistaken payments made by the client
Non-Refundable Situations:
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Work has already been delivered or milestones completed
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Project delays due to incomplete inputs or lack of response from the client
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Cancellation based on change in business direction, personal preference, or internal decisions
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Digital marketing services after campaigns or deliverables have been launched
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Discounted or promotional packages
3. Revision First Policy
We encourage all clients to request revisions before asking for a refund. Most concerns can be resolved through improved communication and adjustments.
4. How to Request a Refund or Cancellation
To request a cancellation or refund, please email us at info@rawpep.in with the following details:
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Full name
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Project name or invoice ID
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Reason for the request
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Any relevant attachments or context
We typically respond within 3 business days.
5. Final Decision
All requests are subject to management review. RawPep reserves the right to approve or reject a refund or cancellation based on the status of the project or service.
If you have any questions, feel free to contact us at info@rawpep.in — we’re always here to help.